Spartan Photo Center, Inc easy returns policy
We want to be your trusted source for photographic gear by delivering the best advice, service and convenience, all at competitive prices. If you are not fully satisfied with your purchase, let us help you with a replacement, return or repair as applicable.
Returns for store purchases
We offer a 10-day refund and/or exchange for most merchandise. All items considered for refund or exchange must be returned in "as new" condition, free of visible marks, scratches or defects, and complete with all manufacturer included components and packaging materials. After 10 days, all merchandise is considered used and may be considered for trade-in purposes only. All returns are subject to inspection and return approval by Spartan Photo Center, Inc management team member.
The following conditions must be met for products to qualify for refunds or exchanges
• The item must be accompanied by the original receipt (not a copy).
• The total will be refunded by your original method of payment or a Spartan Photo Center, Inc Gift Card.
• If refunded by credit card or debit, the original cardholder must be present.
• Cash purchases totaling more than $50.00 will be refunded by check, and may take up to 10 business days to process.
• If purchased online see online sales return policy below.
Spartan Photo Center, Inc does not accept for refunds or exchanges the following products:
• Non-stocked special order items
• Sensitized materials like Film or Photographic paper, due to its perishable nature
• Single use Batteries
• Chemistry
• Light Bulbs
• Ink cartridges, ink jet paper and opened printers
Limit of Liability
Submitting any tangible or intangible materials like film, print(s), slide(s), negative(s) or digital file(s)/media or other materials to for developing, processing, printing or other handling constitutes an AGREEMENT by YOU that any damages or loss by Spartan Photo Center, Inc, our subsidiary or agents, even though due to negligence or other fault by Spartan Photo Center, Inc, our subsidiary or agents, will only entitle you to replacement with a like amount of unexposed film, print(s), or media, and processing.
Except for such replacement, the acceptance of the film, print(s), slide(s), negative(s) or digital file(s)/media or other materials is WITHOUT OTHER WARRANTY OR LIABILITY, and recovery for any incidental or consequential damages is excluded. No expressed or implied warranty is provided. No value, other than replacement values is assigned to any submitted materials, unless prior written arrangements have been made in advance, and accepted by Spartan Photo Center, Inc.
Restocking Fees
If Spartan Photo Center, Inc determines that an item is returnable but does not meet all Spartan Photo Center, Inc guidelines for “As New Product”, such as missing instructions, packaging or accessories, that's okay too. We can process a return with a nonrefundable deduction on your refund for what is missing in the form of a restocking fee. The fee charged may vary according to the item's condition, the state of the item's packaging and the item value. Spartan Photo Center, Inc reserves the right to refuse the refund of any product that does not meet these criteria.
Gift Cards
Spartan Photo Center, Inc gift cards cannot be redeemed for cash.
Return and Exchange for Online Purchases
Please contact Spartan Photo Center, Inc by e-mail at websales@spartanphotocenter.com or by phone 864-699-9333
prior to shipping goods to obtain service advice or a Return Authorization.
Your shipment will be checked upon receipt. Any missing or damaged merchandise, parts or packaging will be reported to you within 10 days of Spartan Photo Center, Inc receiving your shipment and appropriate restocking charges applied. Shipping, duty, brokerage and insurance charges are non-refundable; however, we will refund your original shipping cost if the return is a result of our error.
Only purchases made at SpartanPhotoCenter.com can be shipped to Spartan Photo Center, Inc by mail for return with prior authorization. The purchaser is responsible for any return shipping costs. Items not purchased from Spartan Photo Center, Inc cannot be returned for refund or exchange and will be considered as used, only eligible for trade or purchase as used, no matter the condition that they are returned.
Returns and Exchanges for Online Orders
Returns for purchases paid online and shipped may be exchanged or returned to the store. Refunds will be credited to the original form of payment or Spartan Photo Center, Inc Gift Card. Shipping charges are not refunded. Refunds may take several days to process.
Extended Holiday Returns and Exchanges
We want you to shop with confidence and allow plenty of time to shop for Holiday gifts. To allow you peace of mind in choosing the right gifts, products purchased from Black Friday through Christmas Eve have an extended return and exchange period until January 10 of the following year.
Unclaimed Orders
Spartan Photo Center, Inc will not hold orders for pickup for any longer than 120 days, including orders with original prints or film. We will attempt to contact you however if no attempt to pick up is made we will dispose of unclaimed photofinishing or order after that time without further notice. Unclaimed photofinishing is not eligible for refund and does not imply or express any liability on the part of Spartan Photo Center, Inc.
ProMASTER PRODUCTS
One-Year Unconditional Warranty
If for any reason a ProMaster product fails within one year of the date of purchase return the product with dated sales receipt to Spartan Photo Center and it will be exchanged for you at no charge. ProMaster products are guaranteed for one full year against defects in workmanship and materials. If at any time after one year, your ProMaster product fails under normal use, we invite you to return it to ProMaster for evaluation. In certain cases, a longer warranty may apply. Please refer to the product documentation supplied with the ProMaster product for the warranty term.
HGX Filters All ProMaster HGX filters have an unconditional over the counter exchange. Bring in the pieces and the filter ring and we will replace it.
Memory Cards All ProMaster memory cards have a lifetime over the counter replacement warranty, AND FREE data recovery service. Data recovery service is software based and doe not apply to cards that have failed and are not readable.
Rechargeable Batteries ProMaster rechargeable Lithium Ion batteries will be replaced over the counter if they stop charging or swell and can no longer be used in the camera. When the battery is discontinued and no longer available it will no longer be replace.